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Return & Refund Policy
At Supply Paws, we want you to feel confident shopping with us. We carefully package every order to ensure it arrives safely and meets the quality standards your pets deserve.
If there’s an issue with your order, we’ll do our best to make it right.
30-Day Return Window
We accept returns within 30 days of delivery.
To qualify for a return, items must:
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Be unused and in original condition
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Be free from damage, stains, pet hair, or signs of use
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Be returned in the original packaging or secure protective packaging
Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made products
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Final sale or clearance items
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Gift cards
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Opened hygiene-related products where applicable
How To Request a Return
To request a return, please contact our support team within 30 days of receiving your order.
Please include:
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Your order number
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The item(s) you wish to return
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Reason for the return
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Photos if the item is damaged, defective, or incorrect
Once approved, we’ll provide return instructions.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong product was received
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The item is defective
For all returns, we recommend using a trackable shipping service, as Supply Paws is not responsible for lost return shipments.
Refund Process
Once your return is received and inspected, we’ll notify you regarding approval.
If approved:
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Refunds will be issued to the original payment method
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Original shipping fees are non-refundable
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Refund processing times may vary depending on your bank or payment provider
Exchanges
At this time, we do not process direct exchanges.
If you would like a different item, we recommend placing a new order once your return has been approved.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Our team will review the issue and provide an appropriate solution, which may include:
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A replacement
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Store credit
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A refund
Order Cancellations
Orders may only be canceled within a limited timeframe before shipment processing begins.
Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
For any return or refund questions, please contact our support team: