Shipping Policy

At Supply Paws, we’re committed to providing a smooth, reliable, and transparent shipping experience from the moment you place your order to the moment it arrives at your door.

Order Processing

Once your order is placed and payment is successfully confirmed, our team begins preparing your items for shipment.

Processing time typically takes:

• 1–3 business days

Orders are processed Monday through Friday, excluding holidays.

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Shipping Rates

We offer simple and transparent shipping rates:

• Orders under $50 → Flat shipping fee of $4.99

• Orders over $50 → Complimentary shipping

Shipping costs are calculated and displayed during checkout.

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Estimated Delivery Times

Standard shipping typically takes:

• 8–12 business days after processing

Please note that delivery times are estimates and may vary depending on:

• Shipping destination

• Carrier delays

• Customs processing

• Weather conditions

• Peak shipping periods

While we work hard to ensure timely delivery, occasional delays outside our control may occur.

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Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take up to 48 hours to update within the carrier’s system.

You can use your tracking number at any time to monitor your shipment’s progress.

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Shipping Carriers

To ensure reliable delivery, we work with trusted global shipping partners and carriers based on your location and package requirements.

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Address Accuracy

Please ensure your shipping address is accurate and complete before placing your order.

Supply Paws is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information submitted during checkout.

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Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact our support team.

We will work directly with the shipping carrier to investigate the issue and help arrange:

• A replacement

• A refund

• Or another appropriate resolution depending on the situation

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Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the package and product so we can assist you quickly.

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Contact Us

If you have any questions regarding shipping, delivery, or tracking, our support team will be happy to assist you.