Privacy Policy

At Supply Paws, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you place an order or contact us, we may collect information including:

• Full name

• Email address

• Shipping and billing address

• Phone number

• Payment information

This information is required to process and deliver your order and provide customer support.

Account Information

If you create an account, we may store your login details, preferences, and order history to improve your shopping experience.

Website Usage Data

We may collect information about how you use our website, including:

• Pages visited

• Products viewed

• Time spent on pages

• Device and browser information

This helps us improve our store performance and user experience.

Cookies & Tracking Technologies

Supply Paws uses cookies and similar technologies to personalize content, improve website functionality, analyze traffic, and enhance your shopping experience.

You may disable cookies through your browser settings, though some website features may not function properly.

How We Use Your Information

Order Processing

We use your information to:

• Process orders

• Confirm purchases

• Ship products

• Provide tracking updates

• Handle returns or refunds

Customer Support

Your contact details help us respond to questions, support requests, and order-related communication.

Marketing & Promotions

With your consent, we may send:

• Promotional emails

• Product recommendations

• Special offers and updates

You can unsubscribe at any time through the link provided in our emails.

Website Improvement

We analyze website usage to improve performance, functionality, navigation, and overall customer experience.

Sharing Your Information

Trusted Service Providers

We may share information with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping carriers

• Customer support tools

• Marketing and analytics providers

These providers only receive the information necessary to perform their services and are required to keep your data secure.

Legal Requirements

We may disclose information if required by law or when necessary to:

• Comply with legal obligations

• Prevent fraud or abuse

• Protect our rights, customers, or business

Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.

While we work hard to protect your data, no online transmission or storage system can be guaranteed 100% secure.

You are responsible for maintaining the confidentiality of your account credentials and passwords.

Children’s Privacy

Supply Paws does not knowingly collect personal information from children under the age of 16.

If we become aware that information has been collected from a child without parental consent, we will remove it promptly.

Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Delete your information

• Opt out of marketing communications

To make a request, please contact our support team.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business, services, or legal requirements.

Any updates will be posted on this page with immediate effect.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact the Supply Paws support team.